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Professor of Communication Studies Phillip Glenn's recent courses include Conflict and Negotiation, Positive Communication, and Professional Communication. He conducts scholarly research analyzing interaction, especially conflict, negotiation, and mediation; employment interviews; and laughter in everyday talk. His most recent book is the co-edited Studies of Laughter in Interaction (Bloomsbury, 2013). He serves on the editorial board of Research on Language and Social Interaction. He has advanced training in Nonviolent Communication (NVC) and in conflict coaching from the Boss Whispering Institute. He is a volunteer mediator and trainer with Metropolitan Mediation Services in Brookline. Phillip served as Interim Dean of the School of Communication from 2012 to 2016 and served multiple terms as a department chair. He was a Visiting Scholar at the Harvard Program on Negotiation in 2008 and held Fulbright Scholar appointments in the Czech Republic (1995) and the Republic of Moldova (2005).

        Book cover of Research on Language and Social Interaction by Philip Glenn  Book cover of Laughter in Interaction by Philip Glenn Book cover of Studies of Laughter in Interaction by Philip Glenn



B.A., University of Texas, Austin
M.A., University of North Carolina, Greensboro
Ph.D., University of Texas, Austin


Glenn (2003). Laughter in interaction. Cambridge University Press


Glenn (2010). A Mediator’s Dilemma: Acknowledging or Disregarding Stance Displays. Negotiation Journal


Glenn & Susskind (2010). How talk works: Studying negotiation interaction. Negotiation Journal


Beach & Glenn (2011). Bids and Responses to Intimacy as “Gendered” Enactments. In Speer and Stokoe (Eds.), Conversation and Gender. Cambridge University Press.


Glenn & LeBaron (2011). Epistemic authority in employment interviews: Glancing, pointing, touching. Discourse and Communication


Glenn & Kuttner (2013). Dialogue, dispute resolution, and talk-in-interaction: On empirical studies of ephemeral phenomena. Negotiation and Conflict Management Research


Glenn, & Holt (Eds.) (2013). On laughing; Studies of laughter in interaction. Bloomsbury



Davis Educational Foundation Grant of $200,000 for project “Sustainable Innovation,” Emerson College, 2013-2015


Awards & Honors

Outstanding Scholarship Award, Language and Social Interaction Division, National Communication Association, 2006. For the book, Laughter in Interaction (Cambridge University Press).