Communication Studies Professor Phillip Glenn regularly teaches undergraduate courses in Conflict and Negotiation and in Positive Communication. In his scholarly research he investigates how people organize spoken interactions while jointly creating meanings, identities, and relationships. Specific topics of interest have included laughter, employment interviews, conflict, mediation, and formulations. In addition to numerous published articles and chapters, he is the author of Laughter in Interaction (Cambridge University Press, 2003), co-editor of Studies in Language and Social Interaction (Erlbaum, 2003) and co-editor of Studies of Laughter in Interaction (Bloomsbury, 2013). Phillip is a co-founder of the Positive Communication Network. He has advanced training in Nonviolent Communication (NVC) and is a mediator and trainer with Metropolitan Mediation Services in Brookline, MA, and Metrowest Mediation Services in Natick, MA. Phillip was the Interim Dean of Emerson's School of Communication from 2012 to 2016 and served multiple terms as a department chair. He participated in the Diversity Fellows Program and was for many years a member of the Inclusive Excellence Council. He was a Visiting Scholar at the Harvard Program on Negotiation in 2008, held Fulbright Scholar appointments in the Czech Republic (1995) and the Republic of Moldova (2005), and was a Visiting Professor at the Blanquerna School of Communication, Ramon Llull University, Barcelona, Spain (2017).
M.A., University of North Carolina, Greensboro
Ph.D., University of Texas, Austin
Areas of Expertise