Our Service Commitment to You
We're dedicated to providing the best possible service to our community. Our goal is to address all requests efficiently, and we're always working to improve our response times.
Here's a general guide to how we prioritize your requests:
Priorities
Emergency
We respond immediately to all emergency issues, with the goal of completing them as quickly as possible. These are issues that affect the health, safety, and security of our residents and property, such as fires, major leaks, significant utility outages, elevator entrapments, pest infestations, and security or alarm issues.
High Priority
High-priority issues affect the immediate operation of building systems. We respond to these issues and aim to complete them within the same day, pending parts or materials. Examples include a lack of heating or cooling, clogged toilets or sinks, minor leaks, and lockouts.
Medium Priority
Medium-priority issues are those that could become more serious or costly if not fixed in a timely manner. We respond to these by the next business day and aim to complete them within 7 business days, pending parts or materials. Examples include dripping faucets, new key requests, and broken blinds or shades.
Low Priority
For non-critical requests that don't fall into the other categories, we respond by the next business day and aim to complete them within 14 business days. Examples of low-priority tasks include hanging pictures or addressing stains on office or suite carpets.