Emerson College’s Facilities Management Department is responsible for the maintenance and upkeep of Emerson’s buildings and grounds. It also provides the Emerson community with preventive and corrective services.
The department is made up of a qualified team, including heating, plumbing, and electrical specialists and responds to work orders placed by Emerson students, faculty, and staff for preventive and corrective services.
Placing a Work Request
Please use the Facilities Request Form to submit Facilities-related work requests such as building-related issues or damage, temperature concerns, event setups, space modifications, housekeeping, and key requests, etc.
Boston Facilities: 617-824-8880
Los Angeles Facilities: 323-952-6211
Kasteel Well Facilities (international): +31 47-850-7132
For emergency requests, contact Emerson College Police, Boston: 617-824-8555.
The User Guide provides step-by-step instructions for submitting requests through the website and for downloading and using the mobile application along with contact information for support.
In the event of a maintenance emergency, also contact a Residence Assistant (RA), Residence Director (RD), or desk assistant immediately. Requests for lock changes and anything regarding furniture movement must be made directly to the RD.
If you have issues placing a work order please call 617-824-8880.