Use these tips as a guide as you share your concern for the student and determine the best way to get them the help they need. 

  • Safety First. Take comments about suicide, violence, or harm to self or others seriously. Call ECPD (617-824-8888) or 911 immediately if you sense imminent danger.

  • Be an Active Listener. Be present and listen to understand. Be nonjudgmental and restate what the student is saying, so they can confirm that you understand their issue.

  • Ask What They Need. The student is the primary decision maker of any solution. Barring any emergency situations, ask them direct questions about what they are feeling and which resources will help them the most. This will assist you in deciding which resources to offer to them.

  • Seek Consultation. Remember that you are not alone. Consult with your department chair, colleagues, or another office on campus (such as Student Care and Support) if you need help. And remember that reporting is mandatory for certain situations, including  sexual assault, harassment, or discrimination, which should be reported to the Office of Equal Opportunity.

  • Connect to Resources. Reaffirm your support of the student and offer to connect them to resources. 

  • Share the Concern. Share the concern at even if the student is already receiving support.

  • Follow Up. Check in with the student after you connect them with a resource.