Emerson College's Facilities Management Department is responsible for the maintenance and upkeep of Emerson's buildings and ground. It also provides the Emerson community with preventative and corrective services. If you have issues placing a work order, please call 617-824-8880. The department is made up of a qualified team including heating, plumbing, and electrical specialties.
The Facilities Management Department responds to work orders (see below) placed by Emerson students, faculty, and staff for preventive and corrective services.
Placing a Work Order
To put in a ticket for a work order, you must sign in to our work order system using your Emerson ID username and password.
The Facilities call center operates 24 hours a day, 7 days a week. If you have an emergency work order request, please call 617-824-8880, or contact the Emerson College Police Department. Be sure to state the urgency of your request when calling in an emergency situation.
For students: Please also contact an RA, RD, or desk assistant immediately. Requests for lock changes and anything regarding furniture movement must be made directly to the RD.
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Facilities Management Team
Office: 20 Park Plaza, 13th floor
Call Center: 617-824-8880
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Duncan PollockAssociate Vice President, Facilities & Campus Servicesduncan_pollock@emerson.edu
- Department Facilities Management
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Joseph KnollDirector, Facilities ManagementJoseph_Knoll@emerson.edu
- Department Facilities Management
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Kristen NicholasAssociate Director, Business Management
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Nestor CarranzaPronouns: (He/Him/His)Manager, Custodial Servicesnestor_carranza@emerson.edu
- Department Facilities Management
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Donna BresciaProperty Management & Event Specialistdonna_brescia@emerson.edu
- Department Business Services
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Jessica ButlerPronouns: (She/Her/Hers)Associate Director, Space Planningjessica_butler@emerson.edu
- Department Facilities Management