There are a variety of situations that can be considered an emergency or crisis. Emerson Wellness Center offers the following information and services for when you or a friend is in a medical or mental health crisis.

What to Do in an Emergency

Medical Emergencies

A medical emergency is an injury, illness, or sudden event creating an immediate risk to a person's life or long-term health. Emergencies of this nature require immediate assistance from the emergency response system 911.

Responding to an Emergency

If you experience an emergency on or off campus, your first response is the same:

  • Call 911 immediately. Give them the following information:
    • Your name, and the name and approximate age of the person experiencing the emergency.
    • Location. Be specific: Street name and number or intersection, building, floor, and room number.
    • Describe the emergency situation the ill/injured person is experiencing. If the emergency is an accident, specify the type of accident: e.g., a fall, an auto accident, electric shock.
    • Provide a callback telephone number.
    • Stay on the line until you are told to hang up.
  • Whenever possible, the Emerson College Police Department will facilitate transportation for urgent medical situations on campus. Call Emerson Police on its emergency line at 617-824-8888 after calling 911. They can provide additional assistance and help direct the emergency responders.

Other medical situations that do not create an immediate risk still may require an urgent evaluation (within hours of event) by a healthcare professional. Call Health Services during regular hours or Emerson Police after hours. (Do not email us regarding emergencies.)

During school breaks, non-urgent care is available at:

Boston University Charles River Medical Practice
930 Commonwealth Avenue
Boston, MA 02215
617-414-6800

Or any physician's office of your choice. Students treated outside the Center are responsible for all bills incurred.

For consultation with the After Hours On-Call Physician Practice, resident students can do one of the following:

  • Contact Emerson Police at 617-824-8555;
  • Make a request with a Security staff member, located in each residence hall lobby; or
  • Contact a resident assistant to page the residence director on duty.

Mental Health Emergencies

  • If you or someone else is having thoughts of suicide, impulses to hurt yourself or another person, severe confusion or disorientation, or if you have just been the victim of violence or assault, contact emergency services immediately. References to suicide should always be taken seriously and immediate responses are critical.
  • Talk to a therapist by calling 617-824-8666 and following the prompts.
  • Call 911.
  • Visit your local emergency room.
  • Call another hotline below.
  • For After-Hours Crisis Service, talk to a therapist by calling 617-824-8666, call 911, or go to your local emergency room.
  • For Study Abroad students: Call 617-824-8755 for the After-Hours Crisis Service.
  • The line will be answered 24/7 for Emerson students at any location.
  • Helplines, Suicide Hotlines, and Crisis Lines by Country

Sexual Assault

If you have been sexually assaulted:

You can review the College’s Power-based Interpersonal Violence Policy. We also recommend resources from the Social Justice Center’s Healing & Advocacy Collective.

Try to avoid going to the bathroom, showering, drinking, or changing your clothes until you get medical care. It helps preserve evidence in case you decide you want to pursue legal action in the future. (You don’t have to decide now.)

The Healing & Advocacy Collective can be your advocate and help you get emergency medical care: 617-824-8857

Emerson College Police Department (ECPD) can receive immediate reports and respond to emergencies:

Emergency Rooms have specialized healthcare workers who can give you the care you need, perform a specialized exam, and collect evidence.

What If It's Not An Emergency But I’m Really Upset?

At times of distress that do not reach the level of a crisis or emergency, there are several things you can do to cope with and reduce distress. Here are a few suggestions:

  • Write in a journal
  • Talk to a friend, family member, or another trusted person in your life (about anything!)
  • Exercise, preferably outdoors if weather permits
  • Practice relaxation techniques
  • Listen to music
  • Engage your creative energy or talent
  • Watch a favorite movie or television show
  • Visualize a favorite activity
  • Recall a pleasant memory, focusing on the images, sounds, and sensations that are associated with the memory
  • Practice paced breathing (inhale five counts, hold for two counts, exhale for eight counts)